{"id":3041,"date":"2024-07-28T16:31:50","date_gmt":"2024-07-28T15:31:50","guid":{"rendered":"https:\/\/www.starnila.com\/?page_id=3041"},"modified":"2025-08-16T13:16:14","modified_gmt":"2025-08-16T12:16:14","slug":"retur-reklamation","status":"publish","type":"page","link":"https:\/\/www.starnila.com\/en\/retur-reklamation\/","title":{"rendered":"Returns &amp; Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3041\" class=\"elementor elementor-3041\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab3c312 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab3c312\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36ed7e3\" data-id=\"36ed7e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4b4bd0e elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b4bd0e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a564521\" data-id=\"a564521\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a378fab elementor-widget elementor-widget-heading\" data-id=\"a378fab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Complaints<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7013ad1 elementor-widget elementor-widget-text-editor\" data-id=\"7013ad1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div style=\"box-sizing: inherit; counter-reset: footnotes 0; color: #5a5a5a; font-family: Roboto, sans-serif;\"><div style=\"box-sizing: inherit;\" data-elementor-type=\"wp-page\" data-elementor-id=\"2003\" data-elementor-post-type=\"page\"><div style=\"--flex-direction: column; --flex-wrap: initial; --justify-content: initial; --align-items: initial; --align-content: initial; --gap: var(--widgets-spacing,20px); --flex-basis: auto; --flex-grow: 0; --flex-shrink: 1; --order: initial; --align-self: initial; flex: var(--flex-grow) var(--flex-shrink) var(--flex-basis); order: var(--order); align-self: var(--align-self); --border-radius: 0; --border-block-start-width: 0px; --border-inline-end-width: 0px; --border-block-end-width: 0px; --border-inline-start-width: 0px; --border-style: initial; --border-color: initial; --container-widget-width: 100%; --container-widget-height: initial; --container-widget-flex-grow: 0; --container-widget-align-self: initial; --content-width: min(100%,var(--container-max-width,1140px)); --width: 100%; --min-height: initial; --height: auto; --text-align: initial; --margin-block-start: 0px; --margin-inline-end: auto; --margin-block-end: 0px; --margin-inline-start: auto; --padding-block-start: var(--container-default-padding-block-start,10px); --padding-inline-end: var(--container-default-padding-inline-end,10px); --padding-block-end: var(--container-default-padding-block-end,10px); --padding-inline-start: var(--container-default-padding-inline-start,10px); --position: relative; --z-index: revert; --overflow: visible; --overlay-mix-blend-mode: initial; --overlay-opacity: 1; --overlay-transition: 0.3s; --e-con-grid-template-columns: repeat(3,1fr); --e-con-grid-template-rows: repeat(2,1fr); position: var(--position); width: var(--width); min-height: var(--min-height); height: var(--height); border-radius: var(--border-radius); margin-block-start: var(--bc-margin-block-start,var(--margin-block-start)); margin-inline-end: var(--bc-margin-inline-end,var(--margin-inline-end)); margin-block-end: var(--bc-margin-block-end,var(--margin-block-end)); margin-inline-start: var(--bc-margin-inline-start,var(--margin-inline-start)); padding-inline-start: var(--bc-padding-inline-start,var(--padding-inline-start)); padding-inline-end: var(--bc-padding-inline-end,var(--padding-inline-end)); z-index: var(--z-index); overflow: var(--overflow); transition: background var(--background-transition,.3s),border var(--border-transition,.3s),box-shadow var(--border-transition,.3s),transform var(--e-con-transform-transition-duration,.4s); display: var(--display); --bc-margin-block-start: var(--margin-top); --bc-margin-block-end: var(--margin-bottom); --bc-margin-inline-start: var(--margin-left); --bc-margin-inline-end: var(--margin-right); --bc-padding-block-start: var(--padding-top); --bc-padding-block-end: var(--padding-bottom); --bc-padding-inline-start: var(--padding-left); --bc-padding-inline-end: var(--padding-right); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --container-max-width: 1200px; --widgets-spacing: 20px 20px; max-width: min(100%,var(--width)); --display: flex; --background-transition: 0.3s;\" data-id=\"53d2ad41\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\"><div style=\"text-align: var(--text-align); padding-block-start: var(--bc-padding-block-start,var(--padding-block-start)); padding-block-end: var(--bc-padding-block-end,var(--padding-block-end)); display: var(--display); gap: var(--gap); width: 966.575px; max-width: var(--content-width); height: 938.4px; flex-direction: var(--flex-direction); flex-wrap: var(--flex-wrap); justify-content: var(--justify-content); align-items: var(--align-items); align-content: var(--align-content);\"><div style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); flex-direction: var(--flex-direction); flex-wrap: var(--flex-wrap); justify-content: var(--justify-content); align-items: var(--align-items); align-content: var(--align-content); gap: var(--gap); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px;\" data-id=\"4e741187\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div style=\"transition: background .3s,border .3s,border-radius .3s,box-shadow .3s,transform var(--e-transform-transition-duration,.4s); height: 867.2px;\"><section data-id=\"f63b8cb\" data-element_type=\"section\"><div data-id=\"934a8ee\" data-element_type=\"column\"><div data-id=\"3956293\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><h4>Return<\/h4><\/div><\/div><\/section><section data-id=\"9f8f640\" data-element_type=\"section\"><div data-id=\"87d1f5f\" data-element_type=\"column\"><div data-id=\"3997e4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><p style=\"font-size: 16px;\">At Starnila, you always have a 14-day right of withdrawal. The product must be unused and the packaging intact. The customer must always contact Starnila before making a return. The right of withdrawal does not apply to digital products.<\/p><p style=\"font-size: 16px;\">As a customer, you are responsible for ensuring that the item is returned to us undamaged. If the item or its original packaging is damaged, we will make a deduction from the refund. The deduction can be up to 100% of the product\u2019s original price.<br \/>The customer must always contact Starnila before making a return. The customer is responsible for the return shipping costs.\u00a0<span style=\"font-style: inherit; font-weight: inherit; text-align: var(--text-align); background-color: var( --e-global-color-astglobalcolor4 );\">Kunden kontaktar info@starnila.com.\u00a0<\/span><\/p><p style=\"font-size: 16px;\"><span style=\"font-style: inherit; font-weight: inherit; text-align: var(--text-align); background-color: var( --e-global-color-astglobalcolor4 );\">Kunden skickar sin retur till: Starnila, Sj\u00f6sav\u00e4gen 8, 124 55 Bandhagen.\u00a0<\/span><\/p><\/div><\/div><\/section><section data-id=\"147e15f\" data-element_type=\"section\"><div data-id=\"65ef474\" data-element_type=\"column\"><div data-id=\"aa1c6db\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><h4>Purchase &amp; Payment<\/h4><\/div><\/div><\/section><section data-id=\"be28f58\" data-element_type=\"section\"><div data-id=\"d0a41b3\" data-element_type=\"column\"><div data-id=\"01dceed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><p style=\"font-size: 16px;\">Our payment options are secure. We offer card payments, PayPal, and direct bank transfers.<br \/>If you are under 18 years old, you must have a parent or guardian's permission to make purchases on Starnila.<\/p><\/div><\/div><\/section><section data-id=\"7b1ddbf\" data-element_type=\"section\"><div data-id=\"b2e103c\" data-element_type=\"column\"><div data-id=\"54c7e13\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><h4>Complaint<\/h4><\/div><\/div><\/section><section data-id=\"e8c09a9\" data-element_type=\"section\"><div data-id=\"b732f9c\" data-element_type=\"column\"><div data-id=\"7b10344\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><p style=\"font-size: 16px;\">In case of any defects or issues, you should always contact Starnila.com. Provide your name, address, email, order number, and a description of the problem. Before sending the product to the customer, we inspect it thoroughly. If the product is still damaged upon arrival, the customer must contact us and provide a description of the defect along with photos.<\/p><\/div><\/div><\/section><section data-id=\"faa4e59\" data-element_type=\"section\"><div data-id=\"ebab6a6\" data-element_type=\"column\"><div data-id=\"8fb2113\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><h4>Right of withdrawal<\/h4><\/div><\/div><\/section><section data-id=\"e756088\" data-element_type=\"section\"><div data-id=\"01a0c57\" data-element_type=\"column\"><div data-id=\"1a3615f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><p style=\"font-size: 16px;\">When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive the item you ordered. The right of withdrawal does not apply if the seal has been broken. The customer is responsible for the return shipping costs.<\/p><\/div><\/div><\/section><section data-id=\"359d645\" data-element_type=\"section\"><div data-id=\"b7a2fb0\" data-element_type=\"column\"><div data-id=\"f30004e\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><h4>Cancellation<\/h4><\/div><\/div><\/section><section data-id=\"24b6aed\" data-element_type=\"section\"><div data-id=\"3fb8d77\" data-element_type=\"column\"><div data-id=\"a190577\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><p style=\"font-size: 16px;\">A cancellation is not valid until you have received confirmation from us. Customers can cancel their order free of charge up until the invoice or shipping process has been initiated.<\/p><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-348f1b4 e-flex e-con-boxed e-con e-parent\" data-id=\"348f1b4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retur &amp; Reklamation Retur Hos Starnila har du alltid 14 dagars \u00e5ngerr\u00e4tt. Produkten ska vara oanv\u00e4nd och f\u00f6rpackningen ska vara obruten. Kunden kontaktar alltid Starnila\u00a0innan en retur sker. \u00c5ngerr\u00e4tt g\u00e4ller ej f\u00f6r digitala produkter. Du som kund \u00e4r ansvarig f\u00f6r att varan kommer tillbaka till oss oskadd. Om varan eller originalkartongen \u00e4r trasig kommer vi &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.starnila.com\/en\/retur-reklamation\/\"> <span class=\"screen-reader-text\">Returns &amp; Complaints<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3041","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Starnila","author_link":"https:\/\/www.starnila.com\/en\/author\/rubyondesign-com\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"Retur &amp; Reklamation Retur Hos Starnila har du alltid 14 dagars \u00e5ngerr\u00e4tt. Produkten ska vara oanv\u00e4nd och f\u00f6rpackningen ska vara obruten. Kunden kontaktar alltid Starnila\u00a0innan en retur sker. \u00c5ngerr\u00e4tt g\u00e4ller ej f\u00f6r digitala produkter. Du som kund \u00e4r ansvarig f\u00f6r att varan kommer tillbaka till oss oskadd. Om varan eller originalkartongen \u00e4r trasig kommer vi&hellip;","_links":{"self":[{"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/pages\/3041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/comments?post=3041"}],"version-history":[{"count":37,"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/pages\/3041\/revisions"}],"predecessor-version":[{"id":4349,"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/pages\/3041\/revisions\/4349"}],"wp:attachment":[{"href":"https:\/\/www.starnila.com\/en\/wp-json\/wp\/v2\/media?parent=3041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}