Return

At Starnila, you always have a 14-day right of withdrawal. The product must be unused and the packaging intact. The customer must always contact Starnila before making a return. The right of withdrawal does not apply to digital products.

As a customer, you are responsible for ensuring that the item is returned to us undamaged. If the item or its original packaging is damaged, we will make a deduction from the refund. The deduction can be up to 100% of the product’s original price.
The customer must always contact Starnila before making a return. The customer is responsible for the return shipping costs. Kunden kontaktar [email protected]. 

Kunden skickar sin retur till: Starnila, Sjösavägen 8, 124 55 Bandhagen. 

Purchase & Payment

Our payment options are secure. We offer card payments, PayPal, and direct bank transfers.
If you are under 18 years old, you must have a parent or guardian's permission to make purchases on Starnila.

Complaint

In case of any defects or issues, you should always contact Starnila.com. Provide your name, address, email, order number, and a description of the problem. Before sending the product to the customer, we inspect it thoroughly. If the product is still damaged upon arrival, the customer must contact us and provide a description of the defect along with photos.

Right of withdrawal

When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive the item you ordered. The right of withdrawal does not apply if the seal has been broken. The customer is responsible for the return shipping costs.

Cancellation

A cancellation is not valid until you have received confirmation from us. Customers can cancel their order free of charge up until the invoice or shipping process has been initiated.